HelpCenter
If it has to do with your car repairs, or alternate transportation, we're here to help.
As much as we'd love to give you the perfect recipe for chicken marsala or tell you who the actress was in that thing you saw in that show you binged when you last had the flu, we're not much help there. On the other hand, if you have car repairs to handle, need alternative transportation, or have any questions about your exclusive WellCar membership, fire away. We're here to help!
How can we help you today?
WellCar Complete Benefits
No! That's one of the great things about being a WellCar member. You can stop your benefits at anytime.
No. Vehicles used for commercial purposes are not eligible at this time.
Unfortunately, no. Vehicles with grey market or salvaged titles are not currently eligible for benefits.
Yes, you can transfer the benefits to a new owner by contacting our concierge team at 877-493-5522, or by emailing us at support@wellcar.us.
Rental car benefits can be paid directly by our claims department or subject to be reimbursement, depending on the rental car facility being used.
Service contracts go into effect on the 1st day of the month following your enrollment. If you enroll July 15, your contract goes into effect August 1, as an example.
During enrollment, you have the ability to add drivers and their vehicles with you under a single enrollment. In addition, once you have enrolled in the WellCar COMPLETE program and downloaded our mobile application, you will have access to several benefits and features, including adding additional drivers to your membership.
To file a claim, log in to your WellCar Complete mobile app and click on 'claims' or call us at 877-493-5522 and press option '3'.
If you are in need of towing or roadside assistance, log in to your WellCar Complete mobile app and click on 'roadside' to reach our roadside assistance team.
Similar to a standard co-pay, your deductible will be due and paid by you to the repair facility once all repairs have been completed.
All claims are paid directly to the repair facility with a corporate credit card.
Certain modifications can void eligibility for coverage. Vehicles with performance enhancements like chips, headers, and tuners, or modifications like leveling kits, lifts greater than a 3", or snow plows are not eligible for coverage. Contact our concierge team with additional questions regarding modifications at 877-493-5522.
WellCar polices are nationwide and can be used at any dealership or ASE certified repair facility.
WellCar benefits do not have mileage restrictions.
Yes. Leased vehicles have a leaseholders warranty, after that has expired, we recommend protecting yourself with a WellCar Complete program.
Yes, WellCar covers new and pre-owned vehicles. Find out more about our benefits by clicking 'get free quote'.
WellCar does not cover pre-existing conditions. Please fix any outstanding issues prior to enrolling for benefits.
No, our benefits do not require a vehicle inspection to enroll.
If your vehicle is under the manufacturers base warranty, WellCar complete has maintenance coverage including oil changes, brakes, batteries, wiper blades and more. To view a complete list, click 'get free quote' now. If your vehicle is outside of the manufactureres warranty, our partnership with OpenBay gives you access to a network of service centers that will save you up to 25% on service events.
The mechanical protection portion of WellCar's complete program covers parts, labor, diagnostics, taxes, and more.
All claims are paid directly to the repair facility with a corporate credit card.
To get another copy of your fulfillment kit, email support@wellcar.us.
Similar to a standard co-pay, your deductible will be due and paid by you to the repair facility once all repairs have been completed. Deductibles range from $50 to $150 per event and depend on how many miles are on your vehicle at the time of the repair.
No. That is one of the great benefits of WellCar! Your premium stays the same for as long as you have the benefits.
WellCar complete includes trip interruption to help with the costs of breaking down while you are away from home. If you are more than 100 miles from home, we will reimburse up to $150 per day for a total of $500 per event for lodging and meals. Simplyy use your mobile app to call for roadside assistance, have your car towed to the nearest facility and click claims from the mobiel app to start the process.
WellCar's vehicle service benefits include maintenance repairs, roadside assistance, alternate transportation, maintenance discounts, trip interruption and more. To see a complete list of benefits, click 'get free quote' now.
Repair facilities may use new, re-manufactured, or used parts of like kind and quality when repairing or replacing covered parts.
Once enrolled, your WellCar benefits will never expire. You can keep our benefits as long as you would like.
To download the full terms and conditions of the benefits, simply click 'get free quote' and enter your vehicle information.
Vehicle technology is always evolving which is making it more challenging to fix your own vehicles. Most repairs now require specially trained mechanics and technology that can only be found at local repair facilities and dealerships.
Mobile Application
You can update your method of payment by logging in to your WellCar Complete mobile app and selecting settings. From the settings page, you can view and edit your payment details.
WellCar COMPLETE Mobile App is available for download through Google Play and the Apple Store.
- To access the mobile application through Google Play, click on "https://bit.ly/3DDE2e3".
- To access using the Apple Store, click on "https://apple.co/3zAEs2w"
When you open our mobile application, please select the blue highlighted text, "Need Help Logging In" from the main login screen of the mobile application and follow the prompts.
Billing
If your employer has enabled Payroll Deduct your payment will be through your paycheck directly, according to your payroll cycle. Otherwise, we accept all major credit and debit cards and soon will enable Apple Pay, Google Pay and even PayPal.
If you enrolled under a direct pay option, you can change your due date by contacting concierge at support@wellcar.us, by dialing 877-493-5522, or by chat at mywellcar.com.
If you elect to stop your benefits, you can reapply when invited to do so by your employer, or after 90 days from the date of cancellation.
Industry Terms
No. Vehicle service contracts are used in the event of a mechanical breakdown. Accidents are covered under a collision insurance plan.
A grey market title, also known as an overseas vehicle, is a vehicle that was brought into the US from another country. A salvaged title is a vehicle that has suffered significant damage in the past and an insurance company has declared it a total loss.
A VIN (vehicle identification number) is a serial number specific to your vehicle and generally contain 17 characters. You can most easily locate your VIN by looking through the driver side windshield at the dashboard or on the driver's side door jam.
Both service contracts and extended warranties provide some element of repair or maintenance for vehicles. Extended warranties are an extension of your original manufacturer's warranty. Vehicle service contracts, often referred to as an extended warranty, provides repair coverage for your vehicle after the manufacturer's warranty has expired. WellCar is not affiliated with vehicle manufacturers or dealers.
